When we talk about Yewdale and our products, we often promote our short lead times, independent delivery service and unbeatable lifetime warranties. After all, these are key reasons why customers choose us. But the customer care we provide helps us retain these customers for the foreseeable future.
A dedicated customer care team
We deliver an exceptional customer experience; from first contact to post-sale support. With an average rating of 4.7 stars out of 5 on TrustPilot, we must be doing something right! Our long-term commitment to providing a superior service led to the formation of our dedicated Customer Care department.
Shaun, our Customer Experience Lead said “The team goes above and beyond to exceed customers’ expectations wherever they can during the customer journey. They are always looking into innovative solutions to improve the overall customer experience but their primary focus is to make sure they are always on hand to quickly resolve any post-delivery questions or issues. We’d love to say we are perfect at Yewdale, but we are human after all, so it’s our responsibility to make sure we don’t waste that second chance to quickly put things right!”
We provide fast and informative responses to incoming queries, helping you get the answers you need quickly. Our Customer Care team aim to respond to over 90% of queries within two hours. Over 85% of incoming queries are resolved with a single contact, highlighting how quickly our customers get the support they need.
Going above and beyond for our customers
At just after 3pm, a customer let us know that a blind motor wasn’t working onsite. Our Customer Care team sent a replacement blind motor to the customer's site, arriving the following morning before 9:30am.
To ensure the customer could replace the motor quickly, we fitted the new motor with the necessary components, including adaptors and drive wheels, before dispatching it. This saved the customer plenty of time and prompted him to leave a very positive Trustpilot review.
Let us help you satisfy your customers
We don’t offer installation services for our products, meaning we supply to businesses that carry out installations. We know that our customers are not the end-users. They have customers to satisfy and need to pick a reliable manufacturer that won’t let them down.
Our philosophy is simple; “When your customers are happy, we’re happy.”
As a blinds installer, can you afford to put your reputation on the line by using a blinds manufacturer that can’t deliver the service you deserve?
We produce made-to-measure blinds with fast turnaround times and manage our own Elite Delivery service which covers most of the UK. Third-party courier companies do not exercise the same amount of care as our drivers. Our drivers will ensure you get your orders on time, in full and without any damage.
Our technical support
As a manufacturer of commercial blinds and other systems, we provide as much training and support as possible to ensure our customers feel confident installing and maintaining Yewdale systems.
One of our customers was struggling to programme his Yewdale electric blinds to move up and down in synchronisation. He reached out to the Customer Care team who talked him through the problem and provided him with the programming manual for the type of electric blinds he had. Additionally, the customer also received a link to a programming video which allowed him to configure the blind in minutes.
We have a range of programming videos to help you understand how to quickly set up our blind motors and transmitter systems. We also create ‘how to’ videos which demonstrate how to install and use our products.
Summary
We put our customers first and endeavour to provide unbeatable customer service at every opportunity. If you would like to speak to a member of our Customer Care team, get in touch here. We’d love to hear from you.
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